Privacy Policy

This Privacy Policy explains how drphuc.com collects, stores, and processes personal data and information (hereafter referred to as “personal information”) of its customers through the website drphuc.com.

We are committed to protecting your personal information and will make every effort to use appropriate security measures to ensure that the information you provide to us while using this website remains confidential and safeguarded from unauthorized access. However, we cannot guarantee complete prevention of unauthorized access. In cases where such access is beyond our control, Dr. Phúc Đinh Aesthetic Clinic will not be held responsible for any claims, disputes, or damages arising from or related to that unauthorized access.

We recommend that customers understand their rights when using the services provided on this website.

By registering your personal information on drphuc.com, you confirm that you have read and understood our Privacy Policy.

We hereby make the following commitments in accordance with Vietnamese laws, including how we secure your personal information.

1.Purpose of Collecting Personal Information

When you register for a free consultation with our doctors via this website, we collect the following personal information:

  • Full name

  • Phone number

  • Your question or inquiry

All collected information is used solely to protect your rights and to operate and maintain the service quality of Dr. Phúc Đinh Aesthetic Clinic.

Dr. Phúc Đinh Aesthetic Clinic is not responsible for the privacy practices or content of any external websites linked from drphuc.com.

2.Scope of Use of Personal Information

Your information may be used for one or all of the following purposes:

  • To assist with customer inquiries or schedule appointments upon request.

  • To provide consultation on services and current promotional offers.

  • To inform you about new services or benefits.

  • To contact you in special cases.

  • To support customer account management; operate and maintain service quality; and generate statistical reports on website usage.

  • Information may be shared internally or with logistics service providers or our affiliated partners.

  • In the event of a lawful request from authorized government bodies or related parties (if applicable), we will provide customer information in accordance with legal regulations. Outside of these exceptions, no third party is allowed access to your personal information without your consent.

3.Data Retention Period

Your personal information is stored on drphuc.com’s secure servers.

We will retain your personal data until you request its deletion. However, information related to past service transactions or customer care history may be stored internally for administrative and legal purposes.

4.Entities That May Access Personal Information

Entities allowed access to customer information include:

  • Phuc Dinh Service Co., Ltd.

  • Courier services or affiliated partners of Phuc Dinh Service Co., Ltd. for the purpose of supporting and delivering services to customers.

5.Information Collection & Management Address

Phuc Dinh Service Co., Ltd.

Address: 86/8A Mac Dinh Chi Street, Da Kao Ward, District 1, Ho Chi Minh City

Contact: Dr.Phuc Dinh

6.Methods for Customers to Access and Edit Personal Data

Customers have the right to review, update, modify, or delete their personal information by contacting the website administrator at: contact@drphuc.com

7.Complaint Resolution Mechanism for Misuse of Personal Information

Information Handling:

  • Your personal data is protected under this Privacy Policy. Data collection and usage will only occur with your consent unless otherwise required by law.

  • We will not use, disclose, or share your personal data with any third party (except logistics providers, partners, or as required by law) without your consent.

  • In the event of a data breach or attack on our server, we will promptly notify relevant authorities to investigate and resolve the issue.

Complaint Resolution:

  • If you have any complaints regarding our privacy practices, please contact our website administrator with supporting documentation.

  • Upon receiving a complaint, we will verify the information and, if accurate, respond appropriately based on the severity of the issue.

  • If the matter exceeds our authority, we will refer it to competent authorities. In such cases, we will cooperate fully to protect your interests.

  • All disputes between the company and the customer will resolve through negotiation. If an agreement cannot reach, either party may bring the dispute to a competent court for resolution.